Shipping policy
Shipping Policy
Last updated: August 25, 2026
Thank you for shopping at CnHnOn. This Shipping Policy explains our order processing times, delivery estimates, shipping charges, tracking procedures and responsibilities for international orders.
By placing an order through our website, you agree to the terms described in this Shipping Policy.
1. Order Processing
Orders are generally processed within 3–5 business days after payment has been successfully received.
Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Processing time is separate from shipping time. During holidays, promotional events, product launches or periods of unusually high order volume, processing may take longer.
If an item requires additional processing time, we will display that information on the product page or contact you using the email address provided with your order.
2. Shipping Destinations
We ship to many countries and regions worldwide. Available shipping destinations will be displayed during checkout.
We may be unable to ship to certain locations because of carrier limitations, customs restrictions, sanctions, legal requirements or other circumstances outside our reasonable control.
If we cannot deliver to your address, we will contact you and issue an appropriate refund if the order must be canceled.
3. Estimated Delivery Times
Estimated delivery times begin after an order has been processed and handed to the shipping carrier.
- United States: approximately 7–15 business days
- Canada: approximately 7–18 business days
- United Kingdom: approximately 7–15 business days
- European countries: approximately 7–18 business days
- Australia and New Zealand: approximately 8–18 business days
- Other international destinations: approximately 10–20 business days
These timeframes are estimates and not guaranteed delivery dates. The delivery estimate shown at checkout or in your order confirmation may provide more specific information for your destination.
Customs inspections, weather, holidays, carrier disruptions, remote delivery locations and other events outside our reasonable control may cause delays.
Where required by applicable consumer law, orders will be delivered within the legally required period unless a different delivery timeframe was clearly disclosed and agreed to during checkout.
4. Shipping Charges
Available shipping methods and charges are displayed during checkout before payment is completed.
Shipping charges may depend on the delivery destination, package size, package weight, selected shipping method and current carrier rates.
Free shipping may be offered for qualifying orders or during promotional periods. Any minimum order amount, destination restriction or other condition will be displayed on the website or during checkout.
Shipping charges are non-refundable except where required by applicable law or when an order is incorrect, damaged, defective or canceled before shipment.
5. Order Tracking
When your order ships, we will normally send a shipping confirmation email containing a tracking number or tracking link.
Tracking information may take 2–5 business days to update after the shipping confirmation is sent.
Some international or economy shipping services may provide limited tracking after the package reaches the destination country.
If your tracking information has not updated for more than seven business days, contact us at support@cnhnon.com.
6. Multiple Packages
Items from the same order may be shipped separately because of product availability, package size or fulfillment location.
If your order is divided into multiple packages, you may receive separate tracking numbers and the packages may arrive on different dates.
You will not be charged additional shipping fees solely because we divide an order into multiple shipments.
7. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, including:
- Recipient’s full name
- Street address and apartment or unit number
- City, state or province
- Postal or ZIP code
- Country or region
- Valid telephone number, when required by the carrier
Please review your address carefully before completing your order.
If you need to change an address, contact us immediately at support@cnhnon.com. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Where permitted by law, customers may be responsible for additional shipping costs resulting from an incorrect, incomplete or undeliverable address.
8. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.
Customs policies vary by country. We recommend contacting your local customs authority for information before placing an order.
We are not responsible for delays caused by customs inspections. We will not intentionally declare an order as a gift or provide inaccurate customs information.
9. Delayed Shipments
A package may be delayed because of:
- Customs inspections
- Severe weather or natural disasters
- Carrier disruptions or labor interruptions
- Public holidays or seasonal demand
- Incorrect or incomplete delivery information
- Remote-area delivery requirements
- Security, regulatory or transportation restrictions
If your order has not arrived within the estimated delivery period, please check the tracking information and contact us at support@cnhnon.com.
We will work with the carrier to investigate the shipment and provide an appropriate resolution in accordance with applicable law.
10. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around the delivery location and any secure delivery areas
- Ask household members, neighbors or building management
- Confirm that the shipping address on your order is correct
- Contact the shipping carrier for delivery details
- Contact us if the package still cannot be located
Please notify us as soon as possible so we can help investigate the delivery. Any resolution will depend on the carrier’s investigation and applicable law.
11. Lost Packages
If tracking has not updated for an extended period or the carrier confirms that a package has been lost, contact us at support@cnhnon.com.
After reviewing the order and carrier information, we may offer a replacement, refund or another appropriate resolution.
We may ask you to provide additional information or cooperate with a carrier investigation before a resolution is issued.
12. Damaged Packages or Products
Please inspect your package when it arrives. If an item is damaged during shipping, contact us as soon as possible—preferably within 48 hours of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs of the damaged product
- Photographs of the packaging and shipping label
Please keep the product and packaging until we have reviewed your request. We may provide a replacement, refund or another appropriate remedy.
Reporting damage within 48 hours helps us investigate the shipment quickly and does not limit any rights provided by applicable law.
13. Refused and Undeliverable Shipments
Packages may be returned to us because of an incorrect address, failed delivery attempts, refusal of delivery, unpaid import charges or failure to collect the package.
If a package is returned as undeliverable, we will contact you after receiving and inspecting it.
Where permitted by law, actual shipping, customs and return costs may be deducted from the refund. Additional shipping charges may apply if you ask us to resend the order.
14. Order Changes and Cancellations
To request an order change or cancellation, contact us as soon as possible at support@cnhnon.com.
We cannot guarantee changes or cancellations after an order has entered processing or has been shipped.
Once an order has shipped, it will be handled according to our Return & Refund Policy.
15. Statutory Consumer Rights
Nothing in this Shipping Policy limits any delivery, cancellation, refund or product-conformity rights that cannot legally be limited or excluded.
If mandatory local law provides more favorable rights than this policy, the mandatory local law will apply.
16. Contact Us
If you have questions about shipping, tracking or delivery, contact us:
CnHnOn
Email:
support@cnhnon.com
Website:
https://cnhnon.com