Refund policy

Return & Refund Policy

Last updated: August 25, 2026

Thank you for shopping at CnHnOn. We want you to feel confident about every purchase. If you are not completely satisfied with your order, please review the policy below.

1. Return Eligibility

We accept return requests submitted within 30 days of delivery.

To qualify for a return, the item must:

Be unworn, unused and in its original condition
Include all original packaging, tags and accessories
Show no signs of wear, damage, alteration, perfume, cosmetics or other substances
Be accompanied by proof of purchase or an order number

Please contact us before returning an item. Returns sent without prior authorization may not be accepted.

2. How to Request a Return

To request a return, email us at support@cnhnon.com.

Please include:

Your full name
Your order number
The item you wish to return
The reason for the return
Clear photographs if the item is damaged, defective or incorrect

If your return is approved, we will provide the return address and detailed instructions. Please do not send a return to the address shown on the original shipping label unless instructed to do so.

3. Return Shipping

For returns due to a change of mind, ordering the wrong item or personal preference, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service. CnHnOn is not responsible for returned packages that are lost or damaged in transit.

If you received an incorrect, damaged or defective item, CnHnOn will cover the reasonable return shipping cost or provide another suitable resolution.

Original shipping charges are non-refundable unless the product was incorrect, damaged or defective, or unless otherwise required by applicable law.

4. Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us as soon as possible—preferably within 48 hours of delivery.

Please include clear photographs of:

The product
The packaging
The shipping label

After reviewing the information, we may offer a replacement, refund or another appropriate solution at no additional cost to you.

Reporting an issue within 48 hours helps us resolve it quickly and does not limit any rights provided by applicable law.

5. Non-Returnable Items

The following items cannot normally be returned:

Earrings or pierced jewelry that has been opened, tried on or worn, for hygiene reasons
Personalized, customized or made-to-order products
Gift cards
Final-sale or clearance items clearly marked as non-returnable
Items showing signs of wear, misuse, alteration or accidental damage
Items returned without their original packaging or accessories

These exclusions apply only where permitted by applicable law. Please contact us if you are unsure whether your item is eligible for return.

6. Exchanges

We do not currently offer direct exchanges.

If you would like a different item, color or style, please return the eligible product for a refund and place a new order.

If you received an incorrect or defective item, contact us before placing another order so we can assist you.

7. Refunds

We will inspect your return after it is received. If approved, the refund will be issued to your original payment method within 10 business days.

Your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since we approved your refund, please contact us at support@cnhnon.com.

8. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee cancellation after an order has entered processing or has been shipped. If the order has already shipped, you may request a return after receiving it, subject to this policy.

9. Refused and Undeliverable Packages

If an order is returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, the actual shipping and return costs may be deducted from the refund where permitted by law.

Please check your delivery information carefully before completing your purchase.

10. International Returns

Customers are responsible for international return shipping costs unless the item received was incorrect, damaged or defective.

Customs duties, import taxes and related charges are generally non-refundable by CnHnOn. Customers may contact their local customs authority to ask whether those charges can be recovered.

Please mark international return packages accurately as returned merchandise where applicable.

11. Statutory Consumer Rights

Nothing in this policy limits or excludes any consumer rights that cannot legally be limited or excluded.

Customers located in the European Union, European Economic Area or United Kingdom may have additional cancellation, return, refund and product-conformity rights under applicable consumer law.

Where mandatory local law provides more favorable rights than this policy, the mandatory local law will apply.